We employ WooCommerce, a leading shopping cart solution for WordPress, to handle the downloading of Streaming Video Alliance documents by website visitors. Although these documents are provided free, we utilize the shopping cart system to better capture basic information about people downloading our documents. This will help us develop relationships with more people to better understand how our documents need to be improved, what documents we should be developing in the future, and answer questions about implementation. The following breaks down the kinds of information we collect and how we use that information.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed and other products you may be interested in.
- Location, IP address, and browser type: we’ll use this information for the purposes of targeted communication.
When you purchase from us, we’ll ask you to provide information including your name, company, and email address. We’ll use this information for purposes, such as, to:
- Send you information about your order
- Respond to questions about documents
- Process payments and prevent fraud
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information in perpetuity. This includes your name, company, and email address.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, company, and email address.
Our team members have access to this information to help fulfill orders and support you.
What we share with others
We do not share your information with any third-parties.
HubSpot For WooCommerce
We use your email to send your order-related data over HubSpot.
HubSpot is an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers.
Please see the HubSpot Data Privacy for more details.
Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons are utilized to improve our website experience, such as ensuring security (via HTTPS) and data governance. None of these plugins process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website.
This website uses Google Analytics to track website traffic. Collected data is processed in such a way that visitors cannot be identified.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).