Reducing Churn, Building Engagement, and Delighting Subscribers

Reducing Churn, Building Engagement, and Delighting Subscribers (August 21, 2018)
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August 21, 2018 (10am PST)

Viewer churn is the OTT killer. But keeping subscribers engaged and coming back to a service involves more than just great content. It requires a keen eye on the data—from ensuring a great Quality of Experience (QoE) to making smart marketing decisions about content to providing excellent customer service, data is key. But what should you be measuring? What are the key metrics and their thresholds? And how do you implement all of this into an existing workflow? This panel will explore the kind of data that can have a meaningful impact on an OTT experience, best practices for measuring different elements within the workflow, and the techniques to capture the data that you need.

Panelists include:

  • Aditya Ganjam (Conviva)
  • Nick Nelson (OWNZONES)
  • Jonathan Shields (Nice People at Work)
  • Brenton Ough (Touchstream)

This topic was moderated by Jason Thibeault, the Executive Director of the Streaming Video Alliance. You can follow Jason on Twitter at @_jasonthibeault.

About the Streaming Video Alliance

The Streaming Video Alliance is a global consortium of companies dedicated to helping shape the future of streaming video through the publication of best practices, guidelines, specifications, and requirements. The Alliance is the only streaming video industry forum representing a true cross-section of the value chain. Service providers, network operators, content owners, and technology providers are all collaborating together to build a future where streaming video is “broadcast quality.”

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